Resume

Drove the success of client service delivery projects. Recognized for mentoring fellow project managers, strategic planning, resource management, and precise project execution. Proficient in coordinating supply chain resources to align with business requirements, ensuring timely and cost-effective delivery. Designated as the main project manager for multiple key clients.

• Led the delivery of multiple project initiatives, elevating services and enhancing customer satisfaction.
• Developed and applied a practical understanding of client requirements, integrating project management concepts, practices, and methodologies throughout the project lifecycle. 
• Established and maintained effective relationships with internal and external stakeholders to foster collaboration and manage expectations that contributed to successful project outcomes.
• Oversaw the purchasing, procurement, and provisioning processes, coordinated logistics, and developed Scope of Work (SOW) for subcontractors.
• Utilized critical thinking for project management duties, including requirements assessment, scope building, cost estimation, budgeting, scheduling, risk management, and documentation.
• Provide strategic leadership by offering insights and recommendations to senior leaders to allow more efficient delivery.

Oversaw day-to-day operations and managed multiple projects simultaneously. Balanced the needs and goals of both roles to achieve successful outcomes. Managed teams, resources and budgets to drive business growth and meet project objectives. Oversaw on-site technology and installation of new systems. Developed and negotiated contracts with clients.

• Held advancing positions from Assistant Project Manager to Project Manager, and then Senior Project Manager by achieving consistent results and delivering on company goals
• Managed several multimillion-dollar per year contracts utilizing PMBOK methodologies, and achieved results that outperformed budgets, were within schedule and satisfied client expectations.
• Coordinated rollout of Lean Six Sigma program, resulting in customized solutions and processes that increased efficiencies across district.
• Built and motivated high-performing teams through training, mentoring and coaching, leading to improved employee engagement and culture of continuous improvement.
• Developed and maintained strong relationships with clients, resulting in increased business and renewed contracts.
• Maintained oversight of accounting responsibilities of multiple locations, ensuring budgets and KPIs were met.
• Enhanced quality assurance and boosted customer satisfaction by conducting thorough QA program verification at various locations.
• Managed logistics and supply chain operations, ensuring timely delivery of equipment and resources to project sites.

Created task orders to ensure compliance with project requirements. Maintained field office records and tracked all deliverables. Administered SharePoint site.

• Produced manuals and instructions, facilitating efficient project management.
• Drove on-time project delivery and improved stakeholder confidence by monitoring project progress and providing regular updates on status, milestones and deliverables.
• Supported project team members by providing guidance, resources and assistance as needed.

Operated office of 15 employees and managed scheduling. Prepared taxes and assisted the team with completing tax returns. Audited tax returns for compliance and quality. Handled nightly cash deposits and ensured financial accuracy. Collaborated with tax professionals to provide exceptional client service and maximize client retention and referrals. Monitored office performance and productivity, identified areas for improvement and implemented corrective actions as needed.

Directed 168 employees and trained new team members on SOPs. Ensured all employees followed proper health and safety procedures. Assisted Onboard Manager and guests with needs. Tracked food waste and developed strategies to reduce waste. Assessed training needs and identified areas for improvement to ensure team members were well-equipped to deliver exceptional customer service. Provided on-the-job coaching and support to staff and evaluated performance.